Posts Tagged "customer service"

Richard Branson Reveals His Customer Service Secrets

Posted by on Apr 26, 2014 in Uncategorized | 0 comments

From Forbes,

 Forbes.com contributor and communications coach, Carmine Gallo, learned 7 valuable customer service lessons in a day with Richard Branson and the Virgin America team.

Article: http://www.forbes.com/sites/carminegallo/2013/05/09/seven-customer-service-lessons-i-learned-in-one-day-with-richard-branson-video/

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NeXus RV Motorhome Factory Direct Customer Buying Experience

Posted by on Nov 24, 2013 in Uncategorized | 0 comments

Nexus RV sells Factory-Direct to their customers.

The sales process is shorter and simplified via direct sale to their customer.  Factory representatives can hear directly from the customer during the ordering process and work to meet the customer’s expectations.  Large and expensive luxury goods (like an RV) are perfectly suited for this process.

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